You may have a point

Tuesday March 25, 2008

“I’m getting very close to sacking our estate agent,” I said, all out of the blue, like.

“Good heavens!” Graham said.  “Why’s that, then?”

“No apparent action.  No feedback as promised.  I get the distinct feeling that they’re dead in the water.”

“That sounds a little harsh.”

“May be.  All they have to do to keep me happy is pick up the phone once a week and tell me what the score is, like they promised.  They haven’t done that.  Not once have they done that.”

“Ah.  Well, there you’re right.  Still sounds a bit cruel, though.”

“Whoever said you have to be kind to estate agents?”

“You may have a point.”


14 responses to “You may have a point

  1. So many organizations seem to fall short like that… promising attentive service and communication but then delivering an actuality of “out of sight, out of mind.”

  2. This doesn’t surprise me. We had the same problem with our agents last year. We had NO feedback for 5 weeks and then they wondered why we sacked them!

    As you say, it doesn’t take much to phone you once a week to say there hasn’t been any interest this week.

    Sadly such service appears to be the norm rather than the exception these days.

  3. considering a slower real estate market, they ought to be hustling extra hard to find buyers and making you happy, otherwise they won’t be able to buy groceries!

  4. Oh dear! Have you had any viewings yet?If so they need a kick up the proverbial.

  5. In this day and age, especially, how hard is it to send out a regular email message about how many inquiries there have been or have not been, and what’d doing to make that number increase…

  6. No viewings at all. And not a word or an email from the agent. We’re half-way through the first post-Easter trading day now; I’ll give ’em a week, then they’re in for a nasty surprise.

    Don’t worry ’bout it, friends. We have a plan… 😀

  7. “we have a plan”… sounds ominous. Gonna get you a T that reads “Don’t Mess with John”. 🙂

  8. heehee, great tshirt idea Bonnie! Best of luck guys, everything still crossed, good feeling still intact 🙂

  9. Bonnie, how did you know what I think? 🙂

  10. John, I agree with you: with real estate commission rates in the 3-5% range, I would certainly expect the promised communication. At the very least.

  11. Call them and tell them that before you sack em. They need to know they done you wrong.

  12. I agree with Mage who said to call and talk to them first. You don’t know, maybe something’s gone wrong at their end, maybe the person looking after your account is sick, or maybe the failure’s down to someone new to the job who just needs a chance and who might get punished unfairly if you sack them. There might be mitigating circumstances, is what I’m saying. Of course if there aren’t, sack them, plenty more where they came from.

  13. Don’t worry ’bout it, Mage & Nicky — they know my feelings and intentions… 😉

  14. John, you have a cunning plan, I hope!

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